moneat.io

SMS & Voice On-Call Consent

Last updated: February 2026

What you are consenting to

When you opt in to on-call SMS and voice alerts, Moneat will send you SMS messages and/or automated voice calls to notify you of active incidents that require your attention. These messages are sent as a fallback when a push notification or Slack alert has not been acknowledged within a configurable delay.

Exact opt-in language shown in the product:
"I agree to receive on-call alert SMS messages and voice calls from Moneat at the number provided. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. I understand I can manage this setting anytime in my account."

How consent is collected

  • Consent is collected in-product via the Notification Settings page in the Moneat dashboard, or via the On-Call Alerts section in the Moneat mobile app.
  • Users must enter a valid phone number in E.164 format (e.g. +15551234567) and explicitly check a required consent checkbox before saving.
  • Submitting the form without checking the consent checkbox is not permitted — the Save button remains disabled.
  • The date, time, IP address, and consent version are recorded at the time of opt-in and stored in an append-only audit log.
  • Consent covers both SMS and voice call on-call fallback notifications from Moneat. Consent is user-level (not organization-level).

Message frequency

Message frequency varies. On-call SMS and voice alerts are only sent when an active incident has not been acknowledged within the configured escalation delay. You will not receive promotional messages.

How to stop messages (STOP / opt-out)

  • Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any Moneat SMS to immediately unsubscribe. You will receive a confirmation message and no further on-call SMS or voice calls will be sent.
  • You can also opt out at any time by clicking Remove or Opt out in your Notification Settings (dashboard or mobile app).
  • Re-enabling SMS alerts after opting out requires you to go through the in-product consent flow again. Replying START or YES will not automatically re-enable alerts — this is intentional to ensure your consent is always auditable.

HELP

Reply HELP to any Moneat SMS for help. You will receive a short message with opt-out instructions and a support contact.

Costs

Message and data rates may apply depending on your mobile carrier and plan.

Support

For questions or assistance, contact us at [email protected].