Opsgenie Is Disappearing. We'll Help You Migrate to Your Next Incident Management Platform.

You've received the notice: Opsgenie support ends on April 5, 2027. After that date, Atlassian says Opsgenie will no longer be accessible and data that has not been moved will be deleted.

I don't think many people are going to shed a tear over losing another tool in their incident-response stack, but there is one annoying problem left to deal with: moving your teams somewhere else.

A lot of users are headed over to incident.io. They're the obvious choice, right? They helped pioneer modern incident response and built a great product.

But there's nothing particularly magical about incident management anymore. And at $20 per user per month for standalone on-call, the bill starts adding up quickly as your team grows.

At Moneat, we charge $5 per responder for on-call.

Seriously. That's it.

And we've built nearly everything you'd expect from a modern incident-response platform, with new features shipping constantly: getting the right people together, routing alerts, escalating when nobody responds, coordinating the response, communicating with customers, and making sure you learn something after the fire is out.

The short version

Opsgenie is still a reasonable short-term choice if your priority is keeping the current workflow untouched while you plan. If your team is deeply invested in Jira Service Management, Atlassian's own migration path may also be the right fit. But if you want a focused incident-response workflow outside that stack, Moneat is worth evaluating before you commit to another expensive seat model.

It starts with getting the right people involved

Every incident starts with a signal.

Maybe it's an alert. Maybe it's an error or issue. Maybe somebody calls your on-call number because something has gone seriously wrong.

Moneat takes those signals and runs them through flexible routing and escalation policies so they reach the right team at the right time. The on-call documentation covers the pieces that matter when the system is under pressure.

Schedules, rotations, overrides, escalation policies, alert grouping, deduplication, SMS, push notifications, voice calls, Slack — all the boring-but-critical stuff that needs to work when it's 3 AM and production is on fire.

But paging somebody is only the beginning.

Incidents should make the next incident easier

Incident response isn't just about getting everyone into a room and putting out the fire.

It's about making sure the same thing doesn't happen again.

Moneat keeps the incident timeline in one place, helps you organize postmortems, assign follow-up tasks, track decisions, and preserve what actually happened while everyone still remembers it.

Instead of reconstructing an incident from Slack messages three days later, you already have the record.

And yes, your customers probably want to know what's happening

Status pages are built directly into the incident workflow.

When something breaks, you can update affected components and communicate with customers from the same place your team is managing the incident.

No jumping into another service. No maintaining a completely separate incident timeline for your customers.

You decide what gets published and when.

So how difficult is it to migrate from Opsgenie?

That's the part we want to make easy.

We'll work with you to build a migration plan around your existing setup — your teams, schedules, escalation policies, alert sources, integrations, and notification requirements.

And you don't have to flip a giant switch overnight.

You can migrate piece by piece, validate the new setup alongside what you already have, and make sure paging and escalation behave the way you expect before you depend on it in production.

The current Moneat workflow is deliberately staged:

1. Preserve your Opsgenie export and map it to a Moneat migration package.
2. Run a dry-run to see the records, coverage changes, missing values, and destructive changes.
3. Import without paging, or mirror the two systems while you validate the result.
4. Test alert sources, routes, notification channels, acknowledgements, and escalation.
5. Start Moneat paging when you are ready. Roll back if the handover does not meet your bar.

Read the Migrate from Opsgenie guide for the package format, coverage checks, and cutover checklist.

The goal isn't to hand you a migration document and wish you luck.

We'll help you move.

But Moneat goes quite a bit further than incident response

This is where things get interesting.

Moneat isn't just an incident-management platform.

We've built the rest of the observability stack too.

Logs. Errors and issues. Traces and APM. Infrastructure monitoring. Profiling. Session replay. Uptime monitoring. AI observability. Alerting. On-call. Incident management. Status pages.

All in one platform.

That doesn't mean you need to migrate everything on day one.

In fact, you probably shouldn't.

Keep the tools you like and move things one at a time.

Moneat is designed to make that easier. If you already use Sentry, for example, you can keep your existing SDK instrumentation and point it at Moneat. If you use the Datadog Agent, you can redirect the agent instead of rebuilding your entire monitoring setup. And Moneat supports OpenTelemetry, so your telemetry doesn't need to be locked to us in the first place.

Start with Opsgenie.

Get your incident-response workflow moved over.

Then, if it makes sense, start replacing the other expensive pieces of your observability stack too.

And because Moneat is built to be dramatically less expensive than the traditional observability platforms, those savings can become pretty significant as your usage grows.

Need to get off Opsgenie? Talk to us. We'll help you figure out exactly what the migration looks like before you move anything.